Heartbeat Link Mismatch?

[nanningmiss]

We cut over a SMG site's MPLS WAN circuit from one carrier to another. Then we have the following alerts occassionaly:

SRPT016 OMM: IP link is DOWN between Call Server and IPMG[16 1]
SRPT257 shutDownServerSession: shutting down ssd server session [9] for IPMG [16 1]
SRPT314 Heartbeat Link Mismatch between CS and MGC Cabinet 10
SRPT315 CS is not able to recover HeartBeat link with MGC Cabinet [10]

It looks to me a heartbeat problem. The SMG then registers back to the CS1000E main office (RLS 6.0) after a short time.

No sign of WAN flap as per router's log.

Is there anything wrong here? Any idea would be great appreciated...

 

[vphtech1]

The first thing you should do is reseat the MGC card in the remote cabinet {10}. Depending the the firmware updates on the MGC card it may just lock up or the MGC card can go bad.

 

[nanningmiss]

Thanks. We powered cycle the cabinet but with no luck.

 

[Tman45]

This is all I could find - might help

http://support.avaya.com/forums/showthread.php?t=785

 

[bc1111]

Try a constant ping to the mgc if ping times are high or getting no responce.