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Heartbeat Link Mismatch?

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nanningmiss

Technical User
Nov 27, 2008
113
CA
We cut over a SMG site's MPLS WAN circuit from one carrier to another. Then we have the following alerts occassionaly:

SRPT016 OMM: IP link is DOWN between Call Server and IPMG[16 1]
SRPT257 shutDownServerSession: shutting down ssd server session [9] for IPMG [16 1]
SRPT314 Heartbeat Link Mismatch between CS and MGC Cabinet 10
SRPT315 CS is not able to recover HeartBeat link with MGC Cabinet [10]

It looks to me a heartbeat problem. The SMG then registers back to the CS1000E main office (RLS 6.0) after a short time.

No sign of WAN flap as per router's log.

Is there anything wrong here? Any idea would be great appreciated...
 
The first thing you should do is reseat the MGC card in the remote cabinet {10}. Depending the the firmware updates on the MGC card it may just lock up or the MGC card can go bad.
 
Thanks. We powered cycle the cabinet but with no luck.
 
Try a constant ping to the mgc if ping times are high or getting no responce.
 
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