Heartbeat errors to the MSS (1642 events)

[josephr123]

I am getting this error in only 1 of 3 MAS's every 17 hours and 41 minutes. I have 3.1 with SP1 and 310104 patch. This alarms the MSS also with alarm code 900 major, I thought the patch would fix it but it has not. The timing is exact too 17:41 every time. Any thoughts before I call Avaya??

 

[Hudson22]

VM SERVER 900
Description:
A trusted server exceeded the administered inactivity timeout period. To see the current inactivity timeout settings for a trusted server:

From the MSS Messaging Administration menu, select Messaging Administration > Trusted Servers.
The system displays the Manage Trusted Servers page.

Select the trusted server and click Edit the Selected Trusted Server.
Repair procedure:
Contact your remote support center.

 

[KenMeans]

Is this MAS taking calls ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[josephr123]

Yes the MAS is working fine. It can't really tell if it fails during the heartbeat error but I may be able to find out today. I have a ticket opened and maybe they can come up with something. Maybe the Extreme I am plugged into for the Private LAN or the Cisco for the Corporate LAN does maint.. every 17 hours and 41 minutes.

 

[KenMeans]

Check to make sure the Private Lan is at the top of the adapters list under advanced / advanced setting in network connections.

It is not unheard of for this to happen one or 2 times a day it is only a problem if you see it every 5 minutes

I am sure TAC will say the same thing



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[josephr123]

Thanks Ken
I looked at that and Private was the first choice. Hopefully TAC can resolve or they will get an alarm from the MSS every 17 hours and 41 minutes.

 

[josephr123]

Has anybody else installed a 3.1? I am at another site that was installed by someone else and there are 1642 errors here as well, every 17 hours and 19 minutes. Must be a bug somewhere. This one has SP 1 also. Avaya tier 3 is still looking.

 

[KenMeans]

I have seen this on a few systems and there hae been no reports of any problems.

I think it is just a timing issue with the way the errors are reported

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[josephr123]

The MSS gives a major alarm every time this happens though. I think that avaya can change the threshold on just that alarm though so that it won't call our alarmtrax every 17 hours.