Hears only self when answering 1

[swebigmac]

I have an issue....
System ip office 8.1 sp 9 (85).

Sometimes (1 out of 10 times) when answering a call, (avaya 9608) I only hear my own voice. I have to put the caller on hold and then bring the caller back in order to hear the caller. The caller hears me all the time.

this is really irritating. Anyone would be able to think of a solution?

We have a pretty small system, only 5-6 dects and 3 9608's connected to the pbx.

 

[Gunnaro]

Run the upgrade again and see to that all boxes are checked.

Kind regards

Gunnar
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Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[swebigmac]

Solved: It seems the problem is now solved. Our PBX provider did some Heavy log file checking, and found out that the SIP provider and PBX were not using the correct RTP port that was just negotiated. They tracked this to a faulty combo card within the PBX and replaced it. It has been working ever since (3 Days now) without any issues. Case probably closed.

 

[Gunnaro]

That's great news

Thanks for sharing the solution to this issue!

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem