Hearing problem with G3r 1

[faizan1]

hi
my agents has a problem in hearing ,i had made changes in trunk but still it's there,please help me out

 

[BIS]

Hmmm.... Could you elaborate on what exactly the problem is?What you did until now to try to resolve it?

 

[Warper]

You can change digital loss plans for agents (phones) and trunks so that Definity will raise sound volume.
You can check digital loss plan at country-related parameters (disp sys country).
Although that way you can increase volume not too much

 

[faizan1]

ya thanks ,i had been through the digital loss plan ,but i am not getting how to carry out the required changes.and yes i had also processd with the echo being recived on my trunks by echo cancelation option.still i can't go through this hearing problem.

 

[phonepd]

Our agents use plantronic headsets and Callmaster phones. They are always turning the volume down on either the headset amp or the Callmaster phone, or both, and then complaining that they cannot hear. You might check this before adjusting the settings on your trunk groups.

 

[faizan1]

Hi as i had been through the digital loss plan but still its not working,now i had hearing and echo problem,please hepl me out .....

 

[faizan1]

hi having the same echo,is there are any setting present.let me know.i am still waiting for a good reply

 

[cyberon]

I have to ask some basics. Have these Trunks ever not had echo/sound issues since installation? Do you have any other Trunks installed that are working fine? Are these Trunks straight from the Local Telco Provider or do you have MGX or IGX Servers? One of the basic checks is having Local Telco check lines.

 

[faizan1]

Ya ,my switch is connected to IGX,i had made echo cancelation there also.

 

[cyberon]

Well, since you are using an IGX lets start with some basics. Does the echo/Sound issues occur only at peak business? If so, then you may be low on bandwidth. Most IGX Boxes will reduce quality when call volume exeeds the original Bandwidth setup.

 

[faizan1]

Thanx cyberon ,
As i had made changes in IGX i am through with ECHO
but i am still facing the hearing Problem .

 

[robonix]

Dear Faizan

Check out if ur Definity is properly earthed.Check out the cables running along with ur Definity cables.This can be due to some cross-talk or earthing problems.

Also have a close look at ur earth pit.

Robonix........

 

[faizan1]

hi robonix
thanks for your helps,but just tell me is there is any provision of amplifing the recived signal to increace the volume.

 

[t3chhelp]

Don't really know if this will solve your problem. Try change terminal-parameters 6400 and increase your db there. The only problem with this is it is on a system wide level.

 

[faizan1]

Ya ,thanx phoneuser
i had been through terminal-parameter and made all respective changes.
still there is problem in volume level.
i also gone through country option.but it was of no use.so i troubleshooted through changing extension cords,headsets.
i though it maybe because of improper impedances match.but still the problem is there.
Please any one help me out
thanx.

 

[jblack71]

Sounds to me like you have a capability problem between the sets and the headsets. I had a similar problem with the headset cords from the sets. It would all connect properly but there was a polarity issue between the plugs on the headsets and the cords. I bought new cords and the problem went away.