Hearing impaired equipment for incoming calls for 61C 1

[telecomwoman]

Hello

Just wondering if I could get a little input..
I am looking for suggestions for when the hearing impaired community are calling our call center.
Also we have a 61C if that helps..

Thanks
Debbie

 

[acewarlock]

The caller should have there own devices.

 

[telecomwoman]

Thank You AceWarlock

They do have there own devices (tty), but we want to directly communicate with them, so I thought we could just purchase at TTY and type messages back and forth. But my company is asking is there something that would hook to the 61C.

Thanks
Debbie

 

[acewarlock]

You could use the same devices that they use, they would hookup to an analog port. I think they are made by Uniphone Model 1140.

 

[acewarlock]

You can also go to

http://www.enablemart.com

and they have many different types.

 

[acewarlock]

You can also go to Google and type TTY Phones.

 

[EddieDuece]

We use Supersprint TTY devices.

 

[gwebster]

If you have deployed IP phones, the latest version of the IP Softphone 2050 supports a Analog Terminal Adapter from Algo Solutions (

http://www.algosolutions.com/products/usbATA/index.html)

which itself supports a TTY/TDD.

 

[PBlaney]

Install a TDD/TTY device on an analog port from your option 61C. Make it a DID then publish that number. There is also a service that LEC's offer that your cust. who has a TTY device calls into and the LEC translates between the caller and you.