JM Voice Data
Technical User
I have a customer with 2 Avaya IP Office 9508 sets within 10 feet of each other. Both have Sennheiser wired headsets.
the first one works fine without problems. The 2nd one has basically tried changing everything including the telephone, headset, quick disconnect cord, but intermittently has problems with the onset of a loud screech or feedback. the sound can come on at any time.
i have checked the Audio settings and they are both set the same way, and i don't really want to mess around with these without some direction.
There is a large multi function printer about 5 feet from the 2nd desk, but i have tried making calls with the headset cord draped over the printer and not been able to reproduce the problem.
I have only been able to find answers regarding issues with the speaker noise on the 9508, which i don't have a problem with.
Does anyone have any ideas on what may be causing this and how to fix it?
Thanks
JB
the first one works fine without problems. The 2nd one has basically tried changing everything including the telephone, headset, quick disconnect cord, but intermittently has problems with the onset of a loud screech or feedback. the sound can come on at any time.
i have checked the Audio settings and they are both set the same way, and i don't really want to mess around with these without some direction.
There is a large multi function printer about 5 feet from the 2nd desk, but i have tried making calls with the headset cord draped over the printer and not been able to reproduce the problem.
I have only been able to find answers regarding issues with the speaker noise on the 9508, which i don't have a problem with.
Does anyone have any ideas on what may be causing this and how to fix it?
Thanks
JB