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Headset Feedback

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Lost5593

Lost5593

Technical User
Aug 19, 2010
11
US
Hi, I'm new to this forum. Has anyone had issues with agents getting intermittant feedback on headsets on ACD calls on 2216 sets? This is on an 81C. I've made sure that they have the mic gain turned down. Thanks, any help would be appreciated.
 
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None what so ever, are they using the same brand and type

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
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Yes they are. And the strange thing is this is an open seat call center, the issue follows several people around. My suspicion is that the users are "playing around" with the mic gain and creating their own issue.
 
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