headset feature button

[applepie]

trying to use the headset feature button on 6416 phone,with plantronics headset and plantronics modular amp (m12 where you normally take handset off-hook to get dialtone in headset.) are we using the wrong amp type for this feature to work? how does this feature work?
thanks =)

 

[4merAvaya]

Use an 'HIC' cord from Planatronics. List price is around $37.00. It plugs into the modular headset jack on the bottom of the set. You use the volume control on the phone to control the headset volume.

Kevin

 

[avayaman]

I'm going to have the same issue. i went to plantronics web site & searched under HIC. Nothing. Do you have a better description or a part number? Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[SF0751]

You can purchase direct from Avaya at

http://tinyurl.com/8tbw

for $31.00 (US). I also did a google seach, and found

http://tinyurl.com/8tc0

for $43.45 (US). Imagine, Avaya Direct selling stuff cheaper than the street! ;-) Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[4merAvaya]

MetroLine Direct has the cord for $35.00

Kevin

http://www.metrolinedirect.com/qdmanheadad.html

 

[SF0751]

FYI - the Plantronics part number for this is 27190-01.

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[tls104]

I have the headset and the M12 working fine using the headset button without and additional cord. Currently working on 6408D+ phones and 6424D+ phones.

If you have not already fixed the problem maybe I could help you.

Terri
tschmidt@penncolor.com

 

[kempy4321]

Could someone tell me if there is a difference between the Plantronics 27190-01 cord verses the 26716-01 cord? Reason I'm asking is because I'm trying to plug Plantronics headsets straight into the base of my 6416d+ phones, and I can't get any sound at all. We have the 26716-01 cords here. I've had headsets directly connected to the phones where I used to work, but I can't get it to work now. Is there something on the Avaya switch that needs to be set that maybe gives more power to the headset jacks or something?
Thanks!

 

[RTMCKEE]

The HIC cord requires the 64XX+M phones.

The "standard" cord has a thin plug like on the headset. The HIC cord has a fat plug.

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1