Header Info in Voicemail

[imdue]

I am sending calls across an IP trunk and leaving voicemail messages on the other end...my name & extension are showing on their caller ID, but not in voicemail...treats it as an outside call. What could be causing the info to drop?

 

[Midstream]

Post your trunk group form, please.

 

[imdue]

TRUNK GROUP

Group Number: 30 Group Type: isdn CDR Reports: y
Group Name: Richmond IP COR: 1 TN: 1 TAC: 724
Direction: two-way Outgoing Display? n Carrier Medium: H.323
Dial Access? n Busy Threshold: 255 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n
Member Assignment Method: manual


Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Charge Advice: none
Supplementary Service Protocol: b Digit Handling (in/out): enbloc/enbloc

QSIG Value-Added? y
Digital Loss Group: 18
Incoming Calling Number - Delete: Insert: Format: unk-unk

Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

TRUNK FEATURES
ACA Assignment? n Measured: none
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member: 1
Send Name: y Send Calling Number: y
Used for DCS? n Hop Dgt? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: private
UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Called/Busy/Connected Number: y
Hold/Unhold Notifications? y
Send UUI IE? y Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? y


QSIG TRUNK GROUP OPTIONS




Diversion by Reroute? y
Path Replacement? y
Path Replacement with Retention? n
Path Replacement Method: better-route
SBS? n
Display Forwarding Party Name? y
Character Set for QSIG Name: eurofont

 

[Midstream]

Is this trunk group the one that is used for the integration to your voicemail? Or, is this trunk group tied to another PBX which hosts the voicemail?

 

[imdue]

I found a setting in the hunt group for voicemail (calling party # to Intuity Audix-y or n) and it was "n" - odd this was never an issue before. Changed to "y" and I'm getting the header info now. Thanks for your replies!