I have created an extension (x1234) that does not have a physical phone. All calls to this extension (x1234) are transferred to a secretary who is using a 6416D+ phone. The calls appear on her phone on the button assignment 9. I have this button set up as brdg-appr Btn: 1 Ext: 1234 Ring: r. Calls are coming to this extension on the button and the secretary can pick them up but when she tries to transfer the call to another extension, the transfer never goes through; the phone call just stays on the line. She can successfully transer calls that come in on her extension (x5678). Should she be able to transfer calls from x1234? Am I missing a setting?
Any guidance would be truly appreciated. Thank you.
Any guidance would be truly appreciated. Thank you.