Having trouble installing Arcserve

[amaru96]

Hey guys, wondering if anyone can help with this.

As soon as the installation begins it ends with a failure. There is no real error, other than to read the log.
Which says:
=== Verbose logging started: 19/07/2006 16:31:14 Build type: SHIP UNICODE 2.00.2600.1183 Calling process: C:\WINNT\system32\msiexec.exe ===
MSI (c) (6C:94): Resetting cached policy values
MSI (c) (6C:94): Machine policy value 'Debug' is 0
MSI (c) (6C:94): ******* RunEngine:
******* Product: F:\IT\Arcserve Backup v11.5\IntelNT\ARCserve\BrightStor.msi
******* Action:
******* CommandLine: **********
MSI (c) (6C:94): Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (6C:94): Grabbed execution mutex.
MSI (c) (6C:94): Cloaking enabled.
MSI (c) (6C:94): Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:74): Resetting cached policy values
MSI (s) (60:74): Machine policy value 'Debug' is 0
MSI (s) (60:74): ******* RunEngine:
******* Product: F:\IT\Arcserve Backup v11.5\IntelNT\ARCserve\BrightStor.msi
******* Action:
******* CommandLine: **********
*** Log Line Missing ***
MSI (s) (60:74): Machine policy value 'DisableUserInstalls' is 0
MSI (s) (60:74): Setting cached product context: machine assigned for product: 389F2E7DAA79A9F43B7245ED70C84966
MSI (s) (60:74): Using cached product context: machine assigned for product: 389F2E7DAA79A9F43B7245ED70C84966
MSI (s) (60:74): Setting cached product context: machine assigned for product: 77742295D892C9E4A9BEA419DB0AB172
MSI (s) (60:74): Using cached product context: machine assigned for product: 77742295D892C9E4A9BEA419DB0AB172
MSI (s) (60:74): Setting cached product context: machine assigned for product: BDE6220AE38AA4843A3062D015BB24C6
MSI (s) (60:74): Using cached product context: machine assigned for product: BDE6220AE38AA4843A3062D015BB24C6
MSI (s) (60:74): Setting cached product context: machine assigned for product: C0B45B8708256324D82FE76CCD543C46
MSI (s) (60:74): Using cached product context: machine assigned for product: C0B45B8708256324D82FE76CCD543C46
MSI (s) (60:74): Setting cached product context: machine assigned for product: C8D617F6F8933D11581E000540386890
MSI (s) (60:74): Using cached product context: machine assigned for product: C8D617F6F8933D11581E000540386890
MSI (s) (60:74): Setting cached product context: machine assigned for product: CE736965E985DF3419FF522C45B23555
MSI (s) (60:74): Using cached product context: machine assigned for product: CE736965E985DF3419FF522C45B23555
MSI (s) (60:74): Note: 1: 2318 2: F:\IT\Arcserve Backup v11.5\IntelNT\ARCserve\BrightStor.msi
MSI (s) (60:74): MainEngineThread is returning 1603
MSI (c) (6C:94): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (6C:94): MainEngineThread is returning 1603
=== Verbose logging stopped: 19/07/2006 16:31:14 ===

Please make sure you the file F:\IT\Arcserve Backup v11.5\IntelNT\ARCserve\\data1.cab exists, and you have the right to access it.

Any ideas?

 

[vschumpy]

Seems like there was a problem reading the CD, either try copying down the CD to disk and try running the install again or get a new CD.

 

[amaru96]

Finally managed to get the CD out to the site and it actually installed off the CD! Quite strange though, seeing I was logging on as the domain administrator. Access shouldn't of been a problem.

Anyway, thanks for the suggestion.