Have to wait until after the announcement to press a key

[bross]

I would like to setup an auto attendant in my definity G3. I can setup VDN and vectoring but in vectoring, I can wait for a key press after hearing the announcement. I want to play the announcement and if during the announcement the caller presses a key, it goes right then without having to wait until the announcement is over. Any advise?

 

[koglass]

Something like this should work for you.

05 collect 1 digits after announcement 25550 for none
06 goto step 11 if digits = 1
07 goto step 13 if digits = 2
08 goto step 15 if digits = 3
09 goto step 5 if unconditionally

 

[bross]

Thanks for quick reply but my system does not have the "for none" options. line stops after announcement 25550.

 

[SF0751]

The line needs to begin with "Collect X digits".

Susan
“Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you are a mile away from them and you have their shoes.”

 

[bross]

Sorry, I wasn't clear.
In your example,

05 collect 1 digits after announcement 25550 for none
06 goto step 11 if digits = 1
07 goto step 13 if digits = 2
08 goto step 15 if digits = 3
09 goto step 5 if unconditionally

I have setup like thie but the "for none" part is not showing up on my system. I can not add the "for xxxx" after the announcement number.

 

[bross]

I am on software version G3V6i.03.0.223.5

 

[SF0751]

The "for none" part of the vector line is used with Vector Variables, which is not available with your version of CM. You still should be able to punch in any digit while listening to the announcement. Make sure you also have an "goto step xxxxx if unconditionally" line to handle invalid requests or a non-response.

Susan
“Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you are a mile away from them and you have their shoes.”

 

[mikeydidit]

display vector 2                                                Page   1 of   3
                                  CALL VECTOR

    Number: 2                Name: 
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? y
     Basic? y   EAS? y   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? n
 Prompting? y   LAI? y  G3V4 Adv Route? y   CINFO? y   BSR? y   Holidays? y
 Variables? y   3.0 Enhanced? y
01 wait-time    0   secs hearing ringback
02 collect      1    digits after announcement 53260    for none
03 route-to     number 5xxxx           with cov n if digit           =  1
04 route-to     number 5xxxx           with cov y if digit           =  2
05 route-to     number 5xxxx           with cov y if digit           =  3
06 route-to     number 0                with cov n if digit           =  4
07 wait-time    2   secs hearing silence
08 route-to     number 0                with cov n if unconditionally
09 disconnect   after announcement none

This should work for you.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

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