Have night service turn on automatically based on schedule

[mreider323]

Is it possible to have night serivce turn on at 5:00pm and off at 8:00am Monday - Friday. I have the schedule setup, but it doesn't seem to be doing that at all. Thanks!

 

[TouchToneTommy]

Yes, you can have Night Service be automatic. When you put in the start and stop times, it is a little confusing at first, but you will set it up as

Day            Start     Stop
Sunday            No Entries
Monday         17:00     08:00
Tuesday        17:00     08:00
Wednesday      17:00     08:00
Thursday       17:00     08:00
Friday         17:00     08:00
Saturday          No Entries

 

[mreider323]

Okay thanks. I think I have it as start 08:00 and stop 17:00 that is probably the issue. I will try that out. Thanks!

 

[mreider323]

I tried it but it said my start couldn't be after my end time. When it asked for mode of operation I selected 1 for open. When I tried 2 for close it just made that day closed altogether. Thanks!

 

[TouchToneTommy]

Are you trying to set Night Service on the Legend/Magix phone system, or a weekly business schedule in the Merlin Mail/Messaging?

 

[mreider323]

When I did the times it was through the weekly business schedule. Anyway will work for me as long as night service is automatic. I don't know much about phone systems so all the help I can get is better. Thanks so far for your suggestions.

 

[TouchToneTommy]

The settings on the phone system will affect where the incoming calls ring. Such as, ring the Operator's phone during Day mode with no answer going to the auto attendant, and go straight to the Auto Attendant during the Night mode.

The toggle of the Night button (or the automatic changing of the phone system's mode through automatic night service) can change the auto attendant's greeting from Day to Night, if you use the "Follow Switch Mode" in the voicemail. If you use "Follow Weekly Business Schedule" in the voicemail instead, the Operator can manually push the Night button during the Day (Lunch time perhaps), send the calls to the auto attendant immediately, but still be answered by the Day message.

The "Weekly Business Schedule" inside of the voiceamil does NOT have the ability to affect where the calls ring on the phone system, just which message plays at what time.

Please define where calls should ring, and what message callers should hear when they reach the auto attendant to be able to get step by step instructions

 

[mreider323]

Calls should ring to the main operator (x400 in our case) from 8am to 5pm. We have another number that is a cover in case x400 doesn't get to the phone in time. If no one answers during the day they should get the day menu. From 5:01PM to 7:59AM (the next morning) they should get the night menu right away. Thanks!

 

[TouchToneTommy]

You need to do some programming on the Legend.

Menu
SysProgram
Exit (or Start for a Magix)

NightSrvce

Stop

Dial in a 5 digit number, where the first digit is the day of the week, with Sunday being 0 and Saturday being 6, and then the morning time for Night Service to STOP, then press Enter.

So you would dial 10759 Enter, 20758 Enter, 30759 Enter, 40759 Enter, and 50759 Enter


Start

Dial in a 5 digit number, where the first digit is the day of the week, with Sunday being 0 and Saturday being 6, and then the evening time for Night Service to START, then press Enter.

This time dial 11701 Enter, 21701 Enter, 31701 Enter, 41701 Enter, and 51701 Enter

You don't enter anything for day 0 or day 6, because it goes into Night Service on Friday at 501pm and stays there until Monday at 759am


Now go to Time Control, select On, and press Enter


If you don't already have it set up, go to Group Assign, 400 Enter when it asks for the NS Attendant Number, and whatever you dial to reach voice mail (usually 770) end Enter

And go to Lines, 400 Enter, then the line numbers (801, 802, 803, etc.) and Enter after each one.