Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Have a question on the on the System Parameter feature “Prompting Time

Status
Not open for further replies.

KeithMGOA

Technical User
Oct 19, 2009
41
CA
I am setting up Avaya Call Back Assist want to give clients more time to enter their response to a question before it times out or errors due to no response.

Does the “Prompting Timeout (secs)” setting on page 11 of the system parameters features control that? If not what setting would control the time limit a client has to respond?

Any assistance would be greatly appreciated.


 
Here is what the documentation says. It specifys Rotary Dial but I think you will find it does the control of the length of time before the caller moves on after the collect step. But 10 seconds is the max allowed.

Prompting Timeout (secs)
Only appears if Vectoring (Prompting) on the System Parameters Customer-Options
(Optional Features) screen is y.

Valid entries Usage
4 to 10 Enter the number of seconds before the Collect Digits command times out for callers using rotary dialing.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top