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Have a inbound call question.

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kramer22

kramer22

Technical User
Apr 27, 2022
2
US
We have a Nortel 61C. Customer calls the 1-800 number and it goes to several ext's set up with an internal dn. How is the 800 number forwarded to this internal dn?
 
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The carrier may be sending you a specific DNIS number for that 800 number if you have a T1 connection or they can send it to a DID (switched service).
The DNIS is just an extension on your system.
 
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Using 2 PRI'S and internal DN is not a DID.
 
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