ladytelcom
Vendor
the software version of the call pilot is Version 31.10.37.22
they have had a couple of times this month where someone calling in has just had ring no answer probably because both ext connected to the call pilot has been in use. it only has the 2 ports to connect to phone system. but in the conf. report it says it has 8 ports. I tried to put 2 of the ext from the mics on one line cord and connect to the vm and that failed ports showed as unavailable and took a little while after i put it back to start working again. have a call pilot guide but it does not include the installation part. Is there any way to add a couple more ext to the call pilot so it can answer 4 calls at a time instead of 2. thanks
this is from the conf. report
VOICEMAIL SYSTEM CONFIGURATION REPORT Date: 2014/09/26
System Options
--------------
Version 31.10.37.22
Bilingual: N
Primary Lang: NAEng
Alternate Lang: NASpa
North American English Canadian Pronunciation: N
Country: NAmerica
Group Lists: N
Leading Digit: 3
Return to AA: Y
Touchtone Gate: none
Custom Greeting: 1
Voicemail Enabled: Y
Directory Enabled: Y
Match: Lastname
Enable Redirect DN:N
Gen Delivery Mbox: Y
External Init: N
Enable CallPilot Express:N
Primary UI Style: NVM
Name Prefix: 11
Special Prefix: 19
Outdial Channels: 1
Minimum Ports: 8
Maximum Ports: 8
Installed Voicemail Options
---------------------------
Ports 8
Mailboxes 60
AA Greetings
------------
Grtg Status Caption Used in Greeting Table
---- ------ ------- ----------------------
1 Not Recorded TTG, 1, 2, 3, 4
2 Not Recorded 1, 2, 3, 4
3 Not Recorded 1, 2, 3, 4
4 Not Recorded 1, 2, 3, 4
(H) denotes use by a holiday
TTG denotes use by the Touch Tone Gate
Greeting Table: 1
------------------
Custom AA Prompts: Y Lang Pref: pri
Pri Recorded: Y Atdt DN: 238
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Greeting Table: 2
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Greeting Table: 3
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Greeting Table: 4
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Holidays
--------
Line Answering
--------------
Line Rings Table
---- ----- -----
1 3 1
2 3 1
3 3 1
4 3 1
31 0 1
32 0 1
33 0 1
34 0 1
they have had a couple of times this month where someone calling in has just had ring no answer probably because both ext connected to the call pilot has been in use. it only has the 2 ports to connect to phone system. but in the conf. report it says it has 8 ports. I tried to put 2 of the ext from the mics on one line cord and connect to the vm and that failed ports showed as unavailable and took a little while after i put it back to start working again. have a call pilot guide but it does not include the installation part. Is there any way to add a couple more ext to the call pilot so it can answer 4 calls at a time instead of 2. thanks
this is from the conf. report
VOICEMAIL SYSTEM CONFIGURATION REPORT Date: 2014/09/26
System Options
--------------
Version 31.10.37.22
Bilingual: N
Primary Lang: NAEng
Alternate Lang: NASpa
North American English Canadian Pronunciation: N
Country: NAmerica
Group Lists: N
Leading Digit: 3
Return to AA: Y
Touchtone Gate: none
Custom Greeting: 1
Voicemail Enabled: Y
Directory Enabled: Y
Match: Lastname
Enable Redirect DN:N
Gen Delivery Mbox: Y
External Init: N
Enable CallPilot Express:N
Primary UI Style: NVM
Name Prefix: 11
Special Prefix: 19
Outdial Channels: 1
Minimum Ports: 8
Maximum Ports: 8
Installed Voicemail Options
---------------------------
Ports 8
Mailboxes 60
AA Greetings
------------
Grtg Status Caption Used in Greeting Table
---- ------ ------- ----------------------
1 Not Recorded TTG, 1, 2, 3, 4
2 Not Recorded 1, 2, 3, 4
3 Not Recorded 1, 2, 3, 4
4 Not Recorded 1, 2, 3, 4
(H) denotes use by a holiday
TTG denotes use by the Touch Tone Gate
Greeting Table: 1
------------------
Custom AA Prompts: Y Lang Pref: pri
Pri Recorded: Y Atdt DN: 238
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Greeting Table: 2
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Greeting Table: 3
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Greeting Table: 4
------------------
Custom AA Prompts: N Lang Pref: pri
Pri Recorded: N Atdt DN:
Alt Recorded: N Morn CCR Tree: Aftn CCR Tree:
Eve CCR Tree: NBus CCR Tree:
Grtg Mon Tue Wed Thu Fri Sat Sun
---- --- --- --- --- --- --- ---
Morning: 1 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am 12:00 am
Afternoon: 2 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm 12:00 pm
Evening: 3 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Non-Bus: 4 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm 6:00 pm
Holidays
--------
Line Answering
--------------
Line Rings Table
---- ----- -----
1 3 1
2 3 1
3 3 1
4 3 1
31 0 1
32 0 1
33 0 1
34 0 1