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Has anyone tried Servicecenter?
- Thread starter dx111ge
- Start date
I would rather choose BMC/Remedy than service center.
ServiceCenter has some really "old" design concepts (P4 database, every client connection opens another database session, no connection pooling ....).
Remedy has Magic (for smaller companies) and their ITSM suite which seems easier to customize and more robust.
Our software (myCMDB) has to integrate to Remedy and Service Center for our customers and it seems that the Remedy integrations are more "painless" ;-)
Jim Davis
<How do you document your network?>
Network Inventory and Configuration Management
ServiceCenter has some really "old" design concepts (P4 database, every client connection opens another database session, no connection pooling ....).
Remedy has Magic (for smaller companies) and their ITSM suite which seems easier to customize and more robust.
Our software (myCMDB) has to integrate to Remedy and Service Center for our customers and it seems that the Remedy integrations are more "painless" ;-)
Jim Davis
<How do you document your network?>
Network Inventory and Configuration Management
Surely to answer the question, we would need to know what the planned usage is for.
I know that several companies have ServiceCenter instaled with large user bases, with the backend in Oracle.
Obviously Magic as stated is for smaller companies.
Peregrine Systems provide a supplimentry product called Connect.It that can connect to various systems and provide data exchanges. They also have a web front-end application called Get.Services (a subset of Get.It, an end user enpowerment tool)
Jason Thomas
AssetCenter Consultant
Jason Thomas Consultancy Limited
I know that several companies have ServiceCenter instaled with large user bases, with the backend in Oracle.
Obviously Magic as stated is for smaller companies.
Peregrine Systems provide a supplimentry product called Connect.It that can connect to various systems and provide data exchanges. They also have a web front-end application called Get.Services (a subset of Get.It, an end user enpowerment tool)
Jason Thomas
AssetCenter Consultant
Jason Thomas Consultancy Limited
- Thread starter
- #4
Thanks Jim,
But we had a look into Servicecenter 6 ( no P4 necessary ) and the server acts as an application server, so the client connects to the application server, not to the RDBMS. I'm not sure with the connection from the appl server to the rdbms , i will check this. What means connection pooling ?
Thanks
Sven
But we had a look into Servicecenter 6 ( no P4 necessary ) and the server acts as an application server, so the client connects to the application server, not to the RDBMS. I'm not sure with the connection from the appl server to the rdbms , i will check this. What means connection pooling ?
Thanks
Sven
Connection pooling means that you only open as many database connections as needed.
Rather than having every client log into the app server which opens a DB connection for every client (which in larger environment drives your DBAs nuts) you open a connection pool and tunnel each client request through that. That way you eliminate 90% of your connections sitting around idle. .Net and J2EE servers which are considered "newer technology" use this concept.
Jason may be in a better position to answer your technical questions (although he may be biast ;-) ), I can only tell you what I see in combination with our app.
I've just not heard a lot of good things about Service Center and Peregrine as a company (CFO in jail, went into chapter 11 after fraud ...) but it always depends who you talk to. Based on what I've heard (and remember I'm in Sales so some of it may not even be true ;-) their technology is not that great. They replicate a lot of information between asset and service center with their connect it product and store the same info in different places. What I've heard is also not specific to service center 6 so the information could be old.
Maybe Jason can clarify some things. Since you're not buying from him/his company he may be able to share some "objective" insights.
Jim Davis
<How do you document your network?>
Network Inventory and Configuration Management
Rather than having every client log into the app server which opens a DB connection for every client (which in larger environment drives your DBAs nuts) you open a connection pool and tunnel each client request through that. That way you eliminate 90% of your connections sitting around idle. .Net and J2EE servers which are considered "newer technology" use this concept.
Jason may be in a better position to answer your technical questions (although he may be biast ;-) ), I can only tell you what I see in combination with our app.
I've just not heard a lot of good things about Service Center and Peregrine as a company (CFO in jail, went into chapter 11 after fraud ...) but it always depends who you talk to. Based on what I've heard (and remember I'm in Sales so some of it may not even be true ;-) their technology is not that great. They replicate a lot of information between asset and service center with their connect it product and store the same info in different places. What I've heard is also not specific to service center 6 so the information could be old.
Maybe Jason can clarify some things. Since you're not buying from him/his company he may be able to share some "objective" insights.
Jim Davis
<How do you document your network?>
Network Inventory and Configuration Management
I have very limited knowledge of the serviceCenter product, instead I have an understanding of AssetCenter.
It is ture that Peregrine went through some hard times but judging by the contracting market they seem to have come out the over side, hopefully a better company. I understand that IBM are in partnership with Peregrine, and Peregrine also have a large customer based.
Peregrine consultants tend to be in two camps Pro ServiceCenter, or Pro AssetCenter.
Both products share functionality areas, for example AC & SC can both be used to manage Assets (Configuration Items), both can be used as a procurement tool, but they both come into their own with the additional functionality they provide, AC provides Desktop Administration, Contract Management and Software License Management. ServiceCenter provides Call and Incident Management and Change Management.
I'll ask a few ServiceCenter Consultants for some additional information or ask them to post in this thread...Maybe we could also get a Remedy consultant to chip in as well.
Jason Thomas
AssetCenter Consultant
Jason Thomas Consultancy Limited
It is ture that Peregrine went through some hard times but judging by the contracting market they seem to have come out the over side, hopefully a better company. I understand that IBM are in partnership with Peregrine, and Peregrine also have a large customer based.
Peregrine consultants tend to be in two camps Pro ServiceCenter, or Pro AssetCenter.
Both products share functionality areas, for example AC & SC can both be used to manage Assets (Configuration Items), both can be used as a procurement tool, but they both come into their own with the additional functionality they provide, AC provides Desktop Administration, Contract Management and Software License Management. ServiceCenter provides Call and Incident Management and Change Management.
I'll ask a few ServiceCenter Consultants for some additional information or ask them to post in this thread...Maybe we could also get a Remedy consultant to chip in as well.
Jason Thomas
AssetCenter Consultant
Jason Thomas Consultancy Limited
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