Hang-ups in Voicemail

[thebiggerhalf]

I have a client who frequently gets voice messages that are fast busy tones. This is a CICS with CallPilot 100. The lines are set to supervision and I have verified with the carrier that superviion is on the line, SO...why isen't the system dropping the call when the caller decides to hang up instead of leaving a message?

 

[tnphoneman]

the callers disconnect supervision may not be working.

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[hawks]

Have you tested the disconnect? Call in and have someone answer then you hang up but have them stay on the line and see what happens. If they get a carrier tone or reorder then your disco not working. Also what cards are you using?

 

[pccal]

I am starting to run into this problem more often. You think that you have tested it thoroughly with Hawks method & every thing tests great while on site. I have a theory that some of the smaller telcos & cell phone carriers do not put out proper disconnect signals.The quality of the 4 x 0 line cards could also be an issue.

 

[bigcat919]

Maybe you need to explain what disconnect supervision is to the Verizon person taking the call. Here, in NY, I have had to explain what it is almost all the time. If they don't understand what you sre talking about when mentioning disconnect supervision, it makes it hard to get it checked by Verizon to see if it is working.