Handsfree dialing

[ptstechnician]

Got a customer with a MICS/PRI. If they start a long distance call with the handset, dial the account code, the call goes through. If they start the long distance call handsfree, enter the account code, the call does not go through. Before December (when the carrier fixed another problem) this was not a problem. Any ideas?

 

[ironhorse17]

Try it on hands free and mute the microphone for testing, see if the microphone is picking up surrounding noises.

 

[atdjr123]

What happens when they complete dialing the call handsfree?? Do they get an intercept recording?? Also does this happen with all the extensions or just this one???

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow

 

[curlycord]

pts could you kindly update this thread.

Also what was the update on this one:

http://www.tek-tips.com/viewthread.cfm?qid=1641530

Thanks!




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[ptstechnician]

If the phone is muted before entering the account code, it works fine. It has to be the carrier.

 

[exsmogger]

Sounds like the mic is picking up background noise that the carrier sees as invalid numbers.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Thanks
What about this one?

http://www.tek-tips.com/viewthread.cfm?qid=1641530

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[norstarboy125]

Change the dialing mode on the set from standard to predial as a quick fix.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer