H4kv3 Can't make calls. Need to restart DSCXL

[biscoito]

Hi there.


We have a main PABX, witch connects others H4K's. Once a month (not a precise day) our HP4K V3 blocks and we and other PABX's cant make calls to each other.

We have a Duplex Arquitecture, so I just restart the DSCXL and the problem is solved for one month.


Do you know what it might be?



Thanks in advance

 

[sbcsu]

It sounds like a CODEWORD/Licencing issue.
Can you log on to the system via ComWin
and
DIS-CODEW;

 

[biscoito]

Hi sbcsu. Thanks for your answer.

We have a server that automatically renews our Codewords.

This is the Display:

ENTRY DATE : 13.10.2014
VALID UNTIL : 02.12.2014
TRIAL MODE : NOT ACTIVATED
CONFIRMATION : 0

 

[sbcsu]

Hi,
Well if the CODEW is OK then you will need to look at the History around the time of the outage.

STA-HISTA:

See if there is anything relevant in there.

When you say 'restart the DSCXL' do you take it out and put it back in ?

 

[biscoito]

No. I restart the button and since I have a duplex configuration other DSCXL is activated.

The same problem happens with all 3 DSCXL.

 

[biscoito]

Like I said before, after we restart the DSCXL the problem is solved. Seams like the processor (or something else) keeps blocking from 20 to 20 days

 

[sbcsu]

OK There has to be some information in the HISTA file regarding this.
If you can not find any reference in the HISTA file then you would really need to log a support ticket with your maintainer.
Traces would need to be done on the RTM on the back plane.
Also you might need to upgrade/update to the last release of V3.

 

[biscoito]

Thanks SBCSU