H323 Remote Phone Resetting

[vpmol]

Hello I have set up a 9608 as a remote worker and followed the steps in the H.323 Avaya IP manual. The phone has registered and worked on site where the IP Office is but remotely it keeps rebooting. I can see the button programming but make no calls. Also I see it registered in Monitor. Here is the last monitor trace.

********** Warning: TEXT Logging to File STARTED on 4/8/2014 15:42:23 **********
32270mS PRN: Monitor Started IP=192.168.1.101 IP 500 V2 8.1(63) 00E007084916
(IP Office: Supports Unicode, System Locale is default)
32270mS PRN: LAW=U PRI=0, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=0(VER=2 TYP=3) 1-X=0 CALLS=0(TOT=0)
34433mS H323Evt: Recv GRQ from 4a47eeeb
34434mS H323Evt: e_H225_AliasAddress_dialedDigits alias
34434mS H323Evt: found number <501>
34488mS H323Evt: Recv: RegistrationRequest 74.71.2XX.235; Endpoints registered: 0; Endpoints in registration: 0
34488mS H323Evt: e_H225_AliasAddress_dialedDigits alias
34488mS H323Evt: found number <501>
34488mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
34489mS H323Evt: RRQ --- Register extn 501 using product IP_Phone, version 6.2209
34489mS H323Evt: <501> registered, ipo behind nat 1, phone behind nat 1

********** SysMonitor v10.1 (69) [connected to 192.168.1.105 (00E007084916)] **********
89711mS H323Evt: Recv: RegistrationRequest 74.71.238.235; Endpoints registered: 0; Endpoints in registration: 1

********** SysMonitor v10.1 (69) [connected to 192.168.1.105 (00E007084916)] **********
144743mS H323Evt: Recv: RegistrationRequest 74.71.238.235; Endpoints registered: 0; Endpoints in registration: 1
154489mS H323Evt: GK: Unregister endpoint 00E007084916_53dfa9db08ff00ce for extension 501 reason 6
154490mS H323Evt: GK: Send URQ
154524mS H323Rx: 1 src=74.71.2XX.235:2729
H323 Pcol=08(Q931) Reflen=2 ref=0001(Remote)
Message Type = ReleaseComplete

 

[HeathBCT]

Is there a firewall at the remote location? I had a user put their remote 9608 behind a sonic wall and it disconnected all the time. Also one way/no audio is another firewall symptom.

Ports can be opened, but I find putting the phone in a dmz is the quickest fix.

HeatherTECH.net | ACSS - SME | AIPS - IPO

 

[IPGuru]

H323 Nat traversal tends to be unreliable at the best of times.
I would always recommend using a VPN, either in the handset if it is for a user that may move from one location to another, or better yet a Router to Router VPN if the remote phone is in a fixed location.

what it costs in extra hardware will almost certainly be reclaimed in reduces support calls

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[gwebster]

@vpmol - FWIW, it appears as though your 9608 is running 6.2.2 software which is a couple of versions behind current.