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H323 Extension Audio

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jkcpa

Technical User
Oct 1, 2012
9
US
I'm using an Avaya 9620L phone with an IP500 V2 through a hardware VPN tunnel. The phone will connect and operate properly, but during calls the audio will intermittently cut out (like a bad cell connection). Some calls are worse than others. I’ve checked the call information during a call and there are no dropped packets. I’ve currently got that extension set to the system default for codecs. I’m looking for how to reduce or eliminate the audio cut-out.
 
Forgot to mention this is a new system and I'm using 8.1(52)
 
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