H175 Video Conference Phone

[braknmina]

Has anyone successfully connected one of these yet? I can't find an IP Office specific installation guide for this phone. When I try to log it in the connection to the SIP server keeps dropping. This is in a lab environment; phone and IP Office plugged into the same switch, same network and VLAN.

This is all it see in Monitor; not sure what to try next. 10.100.61.101 is the phone.

4745559mS PRN: IPOKeepaliveTask::Main sending keepalives at 5000 ms
4748644mS Sip: SipTCPUser 1039 incoming bea48e8 created local 10.100.61.30:5061 remote 10.100.61.101:1027
4748647mS PRN: TLS:Alert Src=10.100.61.30:5061 Dst=10.100.61.101:1027 Code=48 Level=Fatal
4748647mS Sip: SIPPhoneReceiver 1049 disconnectIndication from tcp, srcaddress 10.100.61.101
4748647mS Sip: SipTCPUser 1039 incoming bea48e8 destroyed
4748650mS Sip: SipTCPUser 1040 incoming bea48e8 created local 10.100.61.30:5061 remote 10.100.61.101:1027
4748653mS PRN: TLS:Alert Src=10.100.61.30:5061 Dst=10.100.61.101:1027 Code=48 Level=Fatal
4748653mS Sip: SIPPhoneReceiver 1050 disconnectIndication from tcp, srcaddress 10.100.61.101
4748654mS Sip: SipTCPUser 1040 incoming bea48e8 destroyed
4749524mS Sip: SIPDialog f6e3a508 deleted, dialogs 2 txn_keys 5
4749824mS Sip: SIPDialog f6e72690 deleted, dialogs 1 txn_keys 3
4750124mS Sip: SIPDialog f6e59188 deleted, dialogs 0 txn_keys 1
4750560mS PRN: IPOKeepaliveTask::Main sending keepalives at 5000 ms
4752648mS Sip: SipTCPUser 1041 incoming bea48e8 created local 10.100.61.30:5061 remote 10.100.61.101:1027
4752651mS PRN: TLS:Alert Src=10.100.61.30:5061 Dst=10.100.61.101:1027 Code=48 Level=Fatal
4752651mS Sip: SIPPhoneReceiver 1051 disconnectIndication from tcp, srcaddress 10.100.61.101
4752651mS Sip: SipTCPUser 1041 incoming bea48e8 destroyed
4752654mS Sip: SipTCPUser 1042 incoming bea48e8 created local 10.100.61.30:5061 remote 10.100.61.101:1027
4752657mS PRN: TLS:Alert Src=10.100.61.30:5061 Dst=10.100.61.101:1027 Code=48 Level=Fatal
4752657mS Sip: SIPPhoneReceiver 1052 disconnectIndication from tcp, srcaddress 10.100.61.101
4752657mS Sip: SipTCPUser 1042 incoming bea48e8 destroyed

 

[mkoker]

https://downloads.avaya.com/css/P8/documents/101010455

NTSDirect

 

[braknmina]

Thanks man. I have this doc from the support site. I was hoping to get an IP Office specific one that walks you through setting up the extension step by step like they have for the SIP Polycoms just to make sure I'm not missing some setting in the extension or user/telephony settings.

 

[mkoker]

I tried looking for one as well. I sweat I've seen it before. I could finally be losing it though.

NTSDirect

 

[janni78]

Have you tried using TCP instead of TLS?
Easier to get that working first since you see all packets, when it's up and running you can change to TLS.

"Trying is the first step to failure..." - Homer

 

[braknmina]

Turning off TLS on the SIP registrar Layer 4 Protocol did it. Good call janni.