C0mmUN1cAt0r
Technical User
have setup a remote h.323 on ip office v9, phone is a 9608 with callsvr set as external Ipo address and rest of ip info picked up from remote routers dhcp. Phone registers and connects fine, issue is there is no audio either way however, phone rings, can dial out and send dtmf tones.
Suspecting some port issues on the remote end but the router is basic and only allows basic port forwarding (wont allow the bulk port range). Have tried the phone in dmz on remote router but same issue, also disabled firewall but still the same..
What's strange is have tried 2 x different extension/users, the first was set as a remote worker as documented, the 2nd just a standard user - both extensions gave the same state i.e. logged on but no audio, I'd have thought the standard user wouldn't have been permitted to work. Final thing is help files state that there should be a tab under the extension voip settings to 'Allow Remote Extn' but on V9 this doesn't appear to exist?!
any assistance much appreciated!
Suspecting some port issues on the remote end but the router is basic and only allows basic port forwarding (wont allow the bulk port range). Have tried the phone in dmz on remote router but same issue, also disabled firewall but still the same..
What's strange is have tried 2 x different extension/users, the first was set as a remote worker as documented, the 2nd just a standard user - both extensions gave the same state i.e. logged on but no audio, I'd have thought the standard user wouldn't have been permitted to work. Final thing is help files state that there should be a tab under the extension voip settings to 'Allow Remote Extn' but on V9 this doesn't appear to exist?!
any assistance much appreciated!