H.323 calls from Cisco fail when routed to Audix

[mhshane]

H.323 trunk between Avaya S8300 and Cisco CM 9.12

Calls from Avaya to Cisco work
Calls from Cisco to Avaya work...unless the extension on the Avaya side does not pickup.
When call is routed to Hunt 99 for VM the call fails.

List trace tac shows:
calling name and number properly
grabs trk grp 10 member 1
call-forwarding
term hunt-group 99
denial event 1751: No AAR/ARS route pat/pref D1=0x83000a D2=0x1c0019
call forwarding 68
term trk grp 10

Extensions have Cov Pa 99 -> Hunt grp 99 (ext 8299) -> Voicemail

List AAR Ana:
Dialed String Min Max Route Pat Call Type
 8299     4  4   99    AAR

Any ideas? Thank you.

 

[kyle555]

Is trunk to trunk transfer allowed in system-parameters features, page 1?

 

[mhshane]

Yes. Trk to Trk is set to all.

 

[newglide]

Sounds like a route is missing somewhere, Can you call 8299 from the cisco?

 

[joe2938]

what does your route pattern 99 look like

 

[joe2938]

If a phone on the Avaya system calls another phone on the Avaya system and doesn't answer, does it go to voicemail?

 

[mhshane]

I found the answer...and it's rather humorous.

I finally reached the phone guy on site at Bogota and he said they don't use voicemail. Said all calls route to the receptionist.

Well, 70% of the users have hu 99 as the first point of their coverage path so that isn't not correct.
And the other 30% had 3, 4 and 5 points for a total of 12 to 20 rings.
The users there just assumed the receptionist was receiving the calls and no one ever questioned it.

So now the local phone guy is going to get their vendor to get voicemail set up for each person and fix the bad coverage paths.

Mystery solved. Never would I have thought a system with a vm coverage path built and assigned would not be using vm.

Thank you for all the help. I appreciate it.