guest mail box

[Fixin]

I have guest mail boxes that when a room call forwards to it, it transfers to the front desk and won't take a message. The room is checked in. How do I get it to take a message? Mitel Express messenger.

 

[paterson]

The room may be checked in but is the mailbox? Use a front desk mailbox to check.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[HLB1953]

Sounds like the PMS-VM interface is down. Call a vacant room to be sure that mailbox is closed, then do a test check-in on that room. If a test call still bounces, the interface is definitely down. Troubleshoot the interface with the PMS Support Desk and be sure they do a database swap to get all the mailboxes to the correct state. You might want to check the PMS-PBX interface, too.

Harry Braithwaite
Telecom Equipment & Consulting
Specializing in Mitel systems for the Lodging industry

http://www.TECHarry.com

 

[kwbMitel]

Just to be clear - You require 2 interfaces, 1 for the PBX and 1 for the VM. It is assumed above that the VM interface is down.

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Occam's Razor - All things being equal, the simplest solution is the right one.