Groupwise client remote stops downloading mail

[andysdps]

I am experiencing problems with a remote Groupwise user whereby when they connect to send/retrrieve mail, the mails that are waiting from them on the server are having trouble being transferred to the laptop at the other end.

There are only 3 emails waiting for him at the moment and none of them have large attachements.

The laptop connects and processes around 32% of the file reasonably quickly and then "chugs" away transferring the rest. It sometimes gets to the point where it sops altogether and he has to disconnect and then connect again, at which time it wil transfer a larger propotion reasonably quickly and then "chug away" again and so on.

This is obviously causing a problem..

I have tried deleting the emails from his master mailbox and emptying the trash etc but when he connects, its still seems to want to transfer the "problem" file.

I have looked at

http://www.support.novell.com

but can;t seem to find anything that helps, have you any ideas of how I can solve this issue now and also prevent it (or at least try and prevent it) from happening in the future ?


cheers
Andy

 

[TheBoySmith]

Are the users using live remote or standard remote. In standard remote the system will generate a download file containing all the mails. If you abort the download the file will stay in the queue for that user. I'm trying to remember the queue that the file sits in. You need to delete the existing files from the users remote queue then all new requests will process.


Try looking in po\ofwork\ofdirect.
Lee Smith
Xenon Network Services
Snr. Technical Support
LSmith@xenon-uk.co.uk

 

[jtomasone]

First, what version are you using? Then, try deleting all the pending emails first. Then recheck all settings. I would log on as myself (changing the settings) on the laptop and see if it happens then. Find out if its the laptop or the users account. If that doesn't work, RE-INSTALL after deleting everything and starting fresh. Hope this helps.

Janis

 

[TheBoySmith]

I got an email saying he cleared the files down as I posted and all is OK.

Lee Smith
Xenon Network Services
Snr. Technical Support
LSmith@xenon-uk.co.uk

 

[andysdps]

yeah,

thanks to you both for your help its now sorted.

Cheers