tryingeverything
Instructor
We just upgraded our GW database on the server to 6.5 and are testing the 6.5 client on a few machines. The new version is supposed to handle HTML emails much better, but we are having some problems.
I did not first have HTML as the viewing default, so when I opened an HTML email the mail viewed in the "mail" tab was blank (grey). I could eventually get the HTML email to come up if I clicked on properties, or the HTML icon on the toolbar then back to "mail".
Then I set the environment "view" default to HTML and voila, all emails both text and HTML open in a view that I can see either in. Then a few hours later.............everything reverted back and I can no longer view either text or HTML when the email is intially open. Most of our users are having this problem.
any ideas? bug? help.
I did not first have HTML as the viewing default, so when I opened an HTML email the mail viewed in the "mail" tab was blank (grey). I could eventually get the HTML email to come up if I clicked on properties, or the HTML icon on the toolbar then back to "mail".
Then I set the environment "view" default to HTML and voila, all emails both text and HTML open in a view that I can see either in. Then a few hours later.............everything reverted back and I can no longer view either text or HTML when the email is intially open. Most of our users are having this problem.
any ideas? bug? help.