Group Voicemail

[snowskier]

I don't know what I'm missing, I'm trying to enable voicemail for a hunt group (sales) which is assigned to 200. I've checked voicemail on but when i dial in a get a message stating mailbox is not setup. I created a shortcode *99 ?Sales Vocemail Collect and config'd mailbox, but still the same message!

Help!

 

[crashtest1000]

If the user is not a member then you will need a add a password Code to the voice mail tab on the group this should fix it.

 

[Leemondcomm]

Have you also added the Source ID "Hsales" in the users tab.

 

[big70]

I Always use

*99
"?Anonymous"
Voicemail Collect

Now you can change and collect all the Huntgroup boxes and Usermailboxen that has a password.

If you point a incomming route to *99 you can also do it remotly.



Greets Peter

 

[IPGuru]

If you want a DDI fro remote acces to VM you only need to set the destination as VoiceMail.


Creating a short code for Anonymouse access is still a good Idea & would be recomended for all instalations

 

[snowskier]

Thanks for the ideas / tips folks! I think I may have found my problem (and possible bug in management software).

Each User's name *should* be limited to 16 characters, but in the case of my current configuration, it is *not*. I began to suspect this when I tried loading my configuration using the Wizard which resulted in a "Input string was not in a correct format." when validating configuration. Since the .cfg file is binary, it's pretty much impossible to figure out what went wrong where . . .

Plan on blowing everything away and reloading fresh config (with some of your tips) after hours . . . no rest for the wicked

I keep you advised on result - John

 

[snowskier]

Ok folks! After going the rounds, we finally had to establish an account w/Avaya. The tech admitted that configs w/embedded voicemail were "rare" which I find curious, in that the "no moving parts" aspect of the entire system appealled to us, and our needs are relatively simple . . .

If queing is turned on for a given group, then with embedded voicemail, group voicemail will be turned off. The way around this is:

1) Turn off queuing.
2) Set the allocated answering interval to some reasonable value. In any case it must be shorter than the queuing value, effectively disabling queuing anyway.

The Avaya technician admitted that the relationship betwwen the two is not documented in either the CD or the help files.

take care! -John