Group Calling Overflow

[JimiRaveon]

I have a merlin legend release 7.0 with a MLM 007 2 port voice mail. I have 20 lines in pool 70 assigned to calling group 770 and the 2 voice mail ports as the members. What I am trying to accomplish is to have calling group 771 as my overflow to an extension if a third call comes in. The problem I am faced with is that I prefer not to restrict the number of lines that I have coming into calling group 770. Can this be done without taking lines out of my pool?

 

[jgideon]

You would set calling group 770 to overflow to 771. The extension that is a member of 771 would have to be always logged in for the call to actually 'overflow'.

 

[JimiRaveon]

How do you have the Extension always logged in?

 

[tdaugirdas]

Make the 771 group type "autologin" - then you don't have to worry about it.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[JimiRaveon]

That doesn't work

 

[JimiRaveon]

The way I have it programmed right now is that the two voicemail ports are members of calling group 770 and the overflow calling group is 775. 770 is programmed as number based overflow at 2 calls and 775 is programmed at 4 calls. the member to calling group 775 is the operator extension and is auto login. when the 2 voicemail ports are being used and I call in on a third line, the phone just rings and rings until one of the voicemail ports are freed up, then it goes into the automated attendant. There are no lines assigned to calling group 775 and pool 70 is assigned to calling group 775 which has all 20 lines in it. Am I missing something?

 

[JimiRaveon]

Typo in last message: pool 70 is assigned to calling group 770.

 

[tdaugirdas]

What happened to group 771???Your overflow for voice mail does not seem to be set up correctly. Normally the voice mail overflow group has no members, has all lines/pools attached and is set to numbers based 99 and time based about 15 to 18 seconds. There is also a voice mail box set up in vm with the same group number and set as type 18 (pointing to AA1). It overflows into 770. The only thing in the integrated voice mail group (770) should be the vm ports, set to linear hunt and integrated voice mail. Then you need to set up your second overflow group for the operator phone - which should also overflow to 770 - but set the time-based overflow to more thgan the voicemail overflow. The only member would be the operator phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

Tom, I think what he's trying to do is have calls go to the Operator if both voice mail ports are busy and a 3rd call comes in.

Which begs the question, why not assign the lines to the Operator with Delayed ring?

 

[tdaugirdas]

TTT has a good point since the AA answers all calls. Just make the delay a hair longer than for your voice mail overflow time.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[JimiRaveon]

Can you go more into detail about assigning the lines?

 

[tdaugirdas]

The lines are already assigned to the operator's phone (by default). Her phone is probably set to "no ring" on all lines - since the AA is fielding most calls. Just change the ringing options for all lines on her phone to "delayed ring". I believe the default is three rings - but you can change that - if necessary - it may not be.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[JimiRaveon]

I was able to get it to work, sort of. I had created a mailbox for extension 10 which we never used. So I deleted it. To complicate things a little further, It will only accept a call when the phone is free, even though it has 5 sysacc buttons, it will only ring in on the first one. I don't know if that's fixable.

 

[JimiRaveon]

Anobody know a good place to buy a 2 to 6 port upgrade card for MLM 007? The cheapest I've found online is $829.

 

[tdaugirdas]

Your system doesn't seem to be set up quite like I am used to. How is the voice mail system set up? Do you use a VM calling group (like 770) with an overflow group that is ponted to the autoattendant? How many total lines do you have in your system? As for your voice mail - yes 2 ports seems ridiculously low for 20+ lines - especially when 1 of the ports has to turn message lights on and off. As for your question on additional equipment - you can reach me at my company. This forum frowns on commerce-related conversations.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[JimiRaveon]

My voicemail calling group is 770 and the overflow is programmed to 775 with the operator as the member. We have a PRI Facility with 23 lines. 20 of the lines in pool 70 and 3 of the lines in pool 890. The 20 lines are voice and the 3 lines are incomming fax. calling group 771 has pool 890 assigned to it with my 3 fax extensions as members in a linear hunt. I found a company that has a card to upgrade to 6 ports for $275. I've basically got the system to work right now. A third call will ring into the operator station which is what I need it to do. Thanks for all your help.