greeting

[stefanog65]

i have my recep stations (2616) set to 1100 and 1104, and revert dn 0 goes to 1104. when the recep forwards calls to meridian mail pilot number (4560) it gives a greeting saying business hours. but when I check the MM no vmail box exists for 1100 or 1104. where is this greeting and how can I add a 2nd greeting or change it.

 

[klowndog420]

What would you like to happen when the recep forwards a call to vm? What should the caller get.

 

[stefanog65]

i figured it out. it was an Announcement segment that has to be access throught the maintenace prompt of MM

 

[johnpoole]

your right, both mm and cp check the vsdn table before looking for a box.. in a case were you need both.. a menu and a voice mailbox in ext 1000.. from the menu you need an option to leave a msg, then use express mail to 1000.. comes in handy. my phone gives the caller an option, call the help desk if you don't have a ticket number, press a key for another tech or to page the on call tech.. or press 9 to leave a msg.. most callers here the greeting, press the 9.. (i type a lot when i'm bored)

john poole
bellsouth business
columbia,sc