Here's a couple of reasons why you may be having problems.<br><br>1. people will not see formatting (bold, underline) or colored text, etc, if they don't actually "open" the email message. If they look at the message in preview mode, they will not see any formatting.<br><br>2. if they are in "plain text mode" (tools, options, mail format) they also may not see any formatting.<br><br>3. <b>one way to get around all of this</b> is to write your message in WORD with all your formatting <b>AND</b> logos, then send the message from WORD (File, Send To Mail Recipient or as an attachment), <b>or,</b> go into Outlook and send an attachment, (Insert, File, or click on the paper clip), then send your Word file. If you use this method, they will see <b>ALL</b> formatting and logos.<br><br>The one exception to this is, the recipient may not be using Word, however, that is usually unlikely, as it's the most popular word processing program on the market.<br><br>If you want to use me as a test, send email to:<br><A HREF="mailto:support@schroeder-associates.com">support@schroeder-associates.com</A> Have Fun!