Graphical problem

[dodge20]

Windows XP Pro Dell Dimension 2400 is having some graphical problems.

Here is a screen shot of what it looks like.

As you notice the system tasks, details etc is all jumbled and there is a black bar to the right. This isn't the only place this happens, but just a pretty common example.

This is a screen shot right after a format/reinstall with the current display drivers downloaded from dell's website. I am not sure what is going on. I have even bought a new graphics card and installed that, but I am getting the same thing. I don't really know what else it could be. Any ideas?

Dodge20

 

[linney]

You could try the alternative display option reachable via the Safe Mode screen. Enable VGA Mode: This option starts Windows in 640 x 480 mode, using the current video driver (not Vga.sys). This mode is useful if the display is configured for a setting that the monitor cannot display.

You could then try Safe Mode on its own without the VGA Mode.

Resources for troubleshooting display problems in Windows XP

http://support.microsoft.com/kb/307960/en-us?FR=1&PA=1&SD=HSCH

How To Troubleshoot the Video Adapter Driver in Safe Mode in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;292460&sd=tech#toc

For Common Tasks issue:
Windows Explorer menu on desktop
thread779-1073234

Do you have a second monitor you can try?

 

[ReddLefty]

You can also try reducing the hardware acceleration.

Graphic Properties / Troublshoot, slide the bar down. You will need to test the level on which it would seem to be fine.


In space, nobody can hear you click

 

[dodge20]

Nothing has worked so far. I will keep searching though.

Dodge20

 

[linney]

Has this machine ever worked correctly, if so, when did it start to go wrong?

Have you tried setting the Bios to the safe default settings? A Bios update may be available too?

Some Google links to look at.

Can a Dell 2400 be upgraded with an ATI radeon video card? If so, how do you install it?

http://www.answerbag.com/q_view.php/36418

http://groups.google.com/groups?ie=UTF-8&q=Dell+Dimension+2400++video+problems&qt_s=Search

http://www.google.com/search?hl=en&...ll+Dimension+2400+video"+problems&btnG=Search

 

[dodge20]

I don't know if this is related or not but I can't do a windows update either. I manually downloaded and installed service pack 2, but that didn't help either. Here is the error I get when trying to do a windows update:

[Error number: 0x8024000E]
The website has encountered a problem and cannot display the page you are trying to view.



Dodge20

 

[rodrunner79]

Do you have AV (AntiVirus) on your system. If so, turn it off, and try updating (flashing) your BIOS and then update Video drivers. And then turn AV back on run a full system scan. Assuming that you have a Genuine copy of Windows, you might have bugs preventing you to do an automated update.

 

[dodge20]

This computer started with this graphical problems a few months ago. I figured the driver was corrupted so I decided it would be more beneficail to format and reinstall windows. It currently doesn't have any antivirus software. I have tried updating the BIOS, but that didn't work either. I don't even know what else it could be.

Dodge20

 

[linney]

If you don't have any anti virus software then perhaps you ought to look at that side of things as a possible cause of trouble?

Removing adware & spyware
faq608-4650

Some information on your error number.

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLG,GGLG:2005-48,GGLG:en&q=0x8024000E

http://groups.google.com/groups?sou...-8&rls=GGLG,GGLG:2005-48,GGLG:en&q=0x8024000E

Have a look at the logs in your Windows folder called
WindowsUpdate.log, see if there are any clues in there.

Windows Update Troubleshooters.

http://v4.windowsupdate.microsoft.com/troubleshoot/

817753 - Errors Occur When You Try to Install Updates from the Windows Update Web Site

http://support.microsoft.com/default.aspx?scid=kb;en-us;817753&FR=1&PA=1&SD=HSCH

Check out your RAM.

http://www.memtest86.com/

http://oca.microsoft.com/en/windiag.asp

 

[dglienna]

I had the same problem trying to do Windows Update right after I installed SP2 on one machine. I spent about 5 hours on the phone with Microsoft. They said to run MSCONFIG and click on Services tab. Disable everything. Then click the "Hide non MS apps" and enable everything that's left. I then rebooted, and was able to do Windows Update. I then determined that it was a device driver problem, and tracked it down to my SoundBlaster card. I called them, and they gave me a new driver. Microsoft said the most common problem with SP2 was that people didn't update their computer fully BEFORE installing SP2.

-David
2006 Microsoft Valued Professional (MVP)