Goto Cover 2

[chefboy]

I am not sure what I did, but the "goto cover" button on all of our phones no longer work. Where do I begin to track down this problem?

I do have a button assigned for it, but when pressed does nothing.

Chefboy

 

[vaoldschl]

Do a 'disp cov p x' where x is your main cover path and check that under coverage criteria DND/SAC/Goto Cover is set to y. If it is set to no you won't be able to skip the ringing at a station. Remember, you can't activate goto cover on calls placed to a VDN but can be used to force a call to cover to a VDN if the called party has that as a coverage point.

 

[chefboy]

I found one problem, the DND/SAC/Goto Cover was set to "n". It however still doesn't work. I don't understand the VDN thing. I am preety sure I have nothing like that set up.

What else can I try?

Chefboy

 

[Phoneman2]

Did you make any changes to System Feature form? Does it wok like this?

SEND ALL CALLS OPTIONS
Send All Calls Applies to: station
Auto Inspect on Send All Calls? n
Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[chefboy]

No, I made no changes to that. It says what you suggest. What is the difference between station and extension?

Chefboy

 

[dialtone]

First, let's make sure you mean goto-cover and not send-calls. I apologize, I don't mean to waste your time, but this is worth confirming, so please pardon me if it's irrelevant.

goto-cover forces the calling party's call to the coverage point administered on the called party's station, for example, when the calling party doesn't wish to wait for the called party (an inside user) to answer.

Conversely, send-calls is used by the called party to send the calling party to coverage (i.e. voice mail), when the called party doesn't wish to answer the call in person.

This means that pressing the goto-cover button will do nothing, unless you're actively calling another inside user with a coverage path assigned to their station.

If goto-cover doesn't work in this scenario, then I would expect that normal coverage for the same called party wouldn't work either - try calling the same number and see if it goes to cover normally - and you should troubleshoot the individual station, coverage point if a path has been administered, or device or service that the path is routing to.

 

[asif2002]

i think dialtone is quite correct