Going from 3 digit DN to 4 digit DN question.

[jr6674]

Hi,
I will be extending my DN's from 3 digits to 4 digits, and i know that a 2 will be added automatically in front of my current DN's, my question are on the voice mail and acd.

NAM NORSTAR APPLICATION MODULE 4.1.05
NORSTAR MICS XC 6.1

voicemail
1.I know I am going to have to rebuild my voicemail after I extend my extension to four digit, but will I be able to access my voice thrue feature 983 and feature 981, what is the correct procedure.

2.Is there anything else I should watch for the voicemail.



acd
1.currently I am using cinphony II, if i redo my voicemail
will I also have to redo my acd software, since both reside in the same NAM Module.

2.Is there anything else I should watch for the acd.


thank you

 

[Nortellian]

click on faq tab above. It has some info about change of digit length.

 

[luv2ski]

really quik...vm need to be reinstalled after dn length change...acd resides on os2 platform only need to change actual dns example 344 now 2344..so on so forth

ONLY 7 WEEKS TILL SKI SEASON STARTS

 

[jr6674]

THANK YOU
THANK YOU LUVSKY, I VERIFIED THE ACD WITH CINTECH AND THEY TOLD ME THE SAME THING, JUST TO CHANGE THE DN ON THE ACD, VOICEMAIL RE-INSTALL WILL NOT AFFECT THE ACD.


THANK YOU AGAIN.