GM downloads the same emails over and over

[madelynn4]

Has anybody out there ever had this problem or can you give me your opinion on what it could be caused from?

A problem of 100's of dupe emails, emails with the wrong time (off by hours), and blank emails (no sender or recipient) have been coming into our business for 5 weeks. We outsource our web/email hosting and all IT issues to an IT company who also outsources web/email hosting to an out of state company. The temporary fix I have been told is to delete the malicious email that is the root of the problems. This works for a couple of days then the dupes start flooding our email again.

The best way I can provide more info regarding this situation of ours is to show you (below) what our IT company says about it. Then I would like to ask anyone that can to enlighten me on whether this is a common problem and what I might do about it. Thank you in advance for your input-so appreciated!!

"The problem that you have been having, with your e-mail, is not an issue that can just be solved by us (your IT vendor). The issue is that when a malformed e-mail, that looks like it has an attachment (an invoice or a form or something similar), the e-mail client (Outlook, Outlook Express, Goldmine, etc.) has a problem downloading it. While trying to download that e-mail, it loses connection to the mail server and doesn't delete the e-mail you have already downloaded. The next time your computer tries to connect and download e-mail again, it downloads the same e-mails over again, loses connection when it hits that same e-mail, and fails. Our mail server is not creating duplicate e-mails. The reason that you are getting hundreds of e-mails in a matter of hours is because your e-mail client is setup to check e-mail every 60 seconds.
All that can be done is that the e-mail be filtered by the company that handles the SPAM and Virus filtering of e-mail. However, since the e-mail keeps changing, in style and content, it makes accomplishing this very difficult. This is not a virus issue on our server or your workstations. It is an issue of this malicious e-mail with this fake attachment. It's a new kind of issue, and every one is working to fix the problem.

 

[DataDivaJill]

Try deleting it off the email server via - mailwasher or directly using your isp provider. Don't try to delete from GM.
Or else from GM shut off auto retrieval and then go on line and delete it.

 

[madelynn4]

That is what is taking place right now. The IT company we contracted with monitors our email constantly I guess and deletes certain emails of their choosing. If they didn't we would auto retrieve and call them up for the 20th time to tell them that our email is too difficult to use again because it is flooding with dupes.

For 6 weeks I have battled this and there has not been a correction because it resurfaces a few days after the IT company deletes the "problem email".

Putting a bandaid on it doesn't satisfy me. Nor does having someone stare at my inbox until the company that handles the spam and virus filtering of emails- blocks the "problem email" Which by the way, is denying that they have anything to do with it and it's the firewall or Goldmine.

Any suggestions on what could be wrong? All input has been helpful. It helps me with process of elimination.

 

[TeamAuto]

It may be that in your Edit, Preferences, Internet, Accounts, EDIT you have not set the Auto Delete option. What might be happening is that you are deleting but w/o this option set, GoldMine does not issue the delete mail command to the pop server when retrieving the mail.

Good Luck

Randy - TeamAutomation
Simi Valley, CA