Global Announcements 1

[rjstua]

Hi everyone,

I've been asked to add a global announcement so that all incoming callers to each ICR will hear the same "We are closed for Xmas" message.

Is there anyway to do this in a single part of the system rather that doing it per ICR?

Many thanks

 

[IPOfficeIreland]

What vm are you using.

 

[IPOfficeIreland]

1 easy way would be to change the TG for the main lines coming in to a new TG Number. Create a ICR for that TG - any voice on TGX to AA:Xmas or VM:Xmas depending on which voicemail.

Downside is that you will have to:
reboot
change again to normal TG once the Xmas holidays are over.

But other than that - don't see a problem.
good luck.

 

[rjstua]

Hey TheTaker,

We are using VMPro in Intuity mode. The problem we have is that I can easily set the Xmas Annoucement on the ICR's that go thru VMPro as all my huntgroups are directed thru VMPro. We only publish 0845's to our customers for these huntgroups.

but...We have a department that gives out their direct numbers to some customers. It's these potential callers that we need to ensure get the Xmas announcement, but then still get put thru to the target numbers voicemail...is that possible?

 

[sizbut]

If you only need the announcement heard by calls that haven't been answered why not customize the default leave mail callflow to contain a leave mail action including the announcement as its prompt.

 

[rjstua]

Cheers sizbut, you're a genius!