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Getting TVA50 Custom services menu working - what am I overlooking?

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1A2Steve

MIS
Dec 8, 2010
17
US
I'm installing a new TVA50 behind a TA824 and I'm trying to get my Custom Services Menu working. I have a couple of trunks programmed in the TA824 as DIL to ext 107, Port 1 on the TVA50. I've set up my main menu in Service Setting/Menu & Transfer and recorded my greeting...press 1...xfers to 101, press 2...xfer to 102 etc but the TVA50 answers with the general mailbox greeting and if you press 1 and wait it times out with 'incorrect entry blab blab blab'. What I am overlooking to get incoming trunk calls to go to my Custom Services menu? Thanks!
 
Found it. Port/Trunk Service/Group parameters/Service Group/Call Service/Day Mode/Incoming call service. Select Custom Service menu and change to 1
 
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