Getting Destination Busy 1

[ttdredd1]

Setup a 3904 phone with a primary line only. The hunt is set to VM, however if they are on the phone and someone calls, they get a fast busy. If the call is from internal they get a fast busy with destination busy.

Have another phone that already existed and setup the same way, and that phone works perfectly.

What could be the problem?

 

[djwht]

phones are not the same - do another stare and compare.

1 set has htd in cls or hunt set to 000

 

[bigindian65]

FDN should match HUNT and CLS FNS HTA MWA
only one line? LHK 0
rollup line? LHK 1 (If primary key 0)

Hunt = busy
FDN = No answer

Typically both to VM number.

 

[ttdredd1]

Both phones are set to hta and hunting to 7070 which is VM.

I am taking another look.

 

[ttdredd1]

FDN and Hunt is set to 7070.

I am going to check the system terminal to make sure it matches OTM. Will post results.

 

[Johnthephoneguy]

Post the TN's of both phones, thats the best way to get the right answer.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[ttdredd1]

Phone that is working

TN 006 0 00 03
TYPE 3904
CDEN 8D
CUST 0
FDN 7070
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND
CPND_LANG ENG
RCO 2
HUNT 7070
LHK 2
LPK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3030 2 MARP
CPND
NAME JOSUE LOPEZ
XPLN 11
DISPLAY_FMT FIRST,LAST
01 SCR 7382 0 MARP
CPND
NAME JOSUE LOPEZ
XPLN 11
DISPLAY_FMT FIRST,LAST
02 GHD
03 SSU 0100
04 SCC 0030
05 MSB
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7070
17 TRN
18 AO6
19 CFW 4
20
21
22 RNP
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31


Second phone that is not going to VM

TN 004 0 00 02
TYPE 3904
CDEN 8D
CUST 0
FDN 7070
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 2
HUNT 7070
LHK 2
LPK 2
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3039 0 MARP
01 SCR 7209 1
CPND
NAME DANIELA DE LA ROSA
XPLN 18
DISPLAY_FMT FIRST,LAST
02
03 MSB
04 GHD
05 SCR 7257 1
CPND
NAME MOHAMMAD DAIRI
XPLN 14
DISPLAY_FMT FIRST,LAST
06 SSU 0100
07 SCC 0030
08
09
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 7070
17 TRN
18 AO6
19 CFW 4 7349
20
21
22 RNP
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31

 

[Johnthephoneguy]

Post the tn of the marp phone for 7209

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[bigindian65]

chg LHK to 1 instead of to 2 which is a blank key on the non-working set

 

[ttdredd1]

These phones are setup with a group hunt and we use the 3000 numbers for them. We set those numbers on key 0. The ext that start with a 7 is the personal ext we setup for them to use. That's why it's on key 01. There are no other phones that key 0 is set with the 7209 or 7382.

We made some changes to the group hunt last night and this is happening.

I gathered more information. Prefixes that start with 591 rings and goes to voice mail. Prefixes that start with 752 or 304 does not go to voice mail.

7382 is 591-7382 and that works fine.
7209 is 304-7209 and that does not go to vm if she is on the line.

 

[Johnthephoneguy]

You have to post the phone with the MARP of 7209, the phone you posted does not control 7209's calls.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[ttdredd1]

Thank you all for you help. The problem was the marp. I added an expansion module on the managers phone yesterday as well and those phones were marped on his phone. I changed it and it works now.

Thank you so much!