Get address to recognise as external

[Drummermoose]

We have a domain to send internal e-mails. Sending e-mails internally works fine. An e-mail has been setup on the same domain but with its own address with the ISP. This address is external to building.

When e-mails are sent to this address from inside the company, an e-mail comes back from the exchange server saying it doesnt recognise the address internally.

How can I get the server to recognise this address has an external address by the exchange server and send it to the ISP SMTP?

I hope this makes sence.

Thanx,

Ben

 

[freesniper]

Question:

How did you create this email account?

Mail Enabled User or Mail Enabled Contact?

Give more details

 

[Drummermoose]

Our e-mails are hosted by easyspace.com. The main e-mail address is a catch-all. The e-mail address that is setup is a standalone seperate address in the same domain setup through easyspace which works as a seperate acount.

i.e - if an e-mail is sent to this address from a hotmail account it will go directly to it, rather than to the catch-all account.

The server just automatically thinks it's an internal address that doesnt exist. I need to tell the server that e-mails to this address needs to be sent to the external SMTP.

No user account has been setup for this e-mail address on the server.

I hope this helps!

Thanx for your help.

Ben

 

[freesniper]

if i understood well:

Your main email is i.e. catchall@easyspace.com and you have a separate email account that can receive emails i.e from hotmail and looks like this something@something.something

If the above is correct then you should make the separate email account either a mail enabled user or i would suggest a mail enabled contact.

i.e. Create a contact and use as an smtp address the something@something.something, this way the Exchange Server would receive the email that refers to this account and directed to the smtp external account, there is also a forwarding capability.

http://support.microsoft.com/kb/281926

I hope that helped you

 

[Drummermoose]

sorry - not quite right. I'll try the simple terms you used.

correct - the main address is a catchall -catchall@mydomain.com

the other address is the same domain, an address that is excluded from the catchall - ben@mydomain.com

This address does not come through the catchall account.

I hope this helps!

Thanks for your help so far!

Ben