Gerenic observe feature outside of Symposium or Max environment

[tonyrico]

For audit purposes, is there a way for a staff supervisor to unobtrusively observe(listen in) an employee's phone conversations without having to program ACD sets and such? It would be easy if the boss could just push something like an SCN presence of the employee's DN on his/her phone, but I believe some sort of privacy issue or priority level prevents this. The employees have a mix of digital and analog sets. Supervisor 2616 Option 61C, 3.0 software.


thanks, tonyrico

 

[nortelinsd]

As far as I know you cannot observe without the phone being in an ACD group. You could invest some coin and get a digital recorder. This works great, but some cost $$$.

Duke BB!
Go Blue Devils!

 

[Nortellian]

It's a pretty easy setup. Put a scn or scr of the number you want ot observe on your phone. Add cls poa to your phone. Now you can listen in when a person is on that line. I recommend a push to talk handset or else use handsfree on mute.