Genesys & MD110: Routing calls using a 'cti group' 1

[grodriguezma]

Hi,

We're implementing Genesys ERS 7.0 on a MD110 PBX and found that only one (concurrent) call keeps in CTI group while router decides appropiate ODN (ie: no available agents).
Meantime other calls arriving such CTI group are tone-busied.
Does anyboody know about this issue ?
and do you know about MD110 requirements for Genesys ERS?

Rgrds and thanks in advance,

 

[fidde]

You have to set on the CTI (ACD) group how many calls that could queue (limit in BC12 is 250)

 

[grodriguezma]

fidde,

Thanks for quick answer!, we'll suggest pbx provider check such parameter,( ...we're new in MD110 world).
Bst Regards,