I'm trying to help a friend with her pc, she doesn't have
the money to pay gateway to fix it for their ridiculous
diagnostic and labor fees.
It originally started with her not being able to get
cable internet because her USB port was not working or not being recognized. Gateway said there was a software conflict and they wanted to reformat her hard drive and reinstall windows 98. I told her I would check it out for her.
These are a list of the problems:
USB port not being recognized
not in device manager
enabled in BIOS
I tried putting a NIC into both of the spare PCI slots
and when I rebooted after each time, Windows did not detect the new hardware.
I even took her 56K modem out of its slot and tried the card there and Windows did not recognize it.
The PC stays in 16 color will not let you change it to 256 gives a Display error about the adapter being wrong.
she has very little software loaded on this PC, I don't understand what could be the problem.
HELP with either of these would be great.
I'm thinking of reinstalling Windows for her to see if that fixes any thing if I go that route, do I want a clean
or dirty install.
sorry so long, but I know you guys are smart and can help me out.
thanks,
alex
the money to pay gateway to fix it for their ridiculous
diagnostic and labor fees.
It originally started with her not being able to get
cable internet because her USB port was not working or not being recognized. Gateway said there was a software conflict and they wanted to reformat her hard drive and reinstall windows 98. I told her I would check it out for her.
These are a list of the problems:
USB port not being recognized
not in device manager
enabled in BIOS
I tried putting a NIC into both of the spare PCI slots
and when I rebooted after each time, Windows did not detect the new hardware.
I even took her 56K modem out of its slot and tried the card there and Windows did not recognize it.
The PC stays in 16 color will not let you change it to 256 gives a Display error about the adapter being wrong.
she has very little software loaded on this PC, I don't understand what could be the problem.
HELP with either of these would be great.
I'm thinking of reinstalling Windows for her to see if that fixes any thing if I go that route, do I want a clean
or dirty install.
sorry so long, but I know you guys are smart and can help me out.
thanks,
alex