garbled message on VS mail 4.0 1

[jsaad]

we have a VS mail 4.0 with 4 ports, we have the expansion card in the voicemail as well.

on ports 30 and 31 (ports 3 & 4) any recording that is done on these ports results in a garbled message that is unintelligible.

Do we have to replace the entire VS mail or just the expansion card?

 

[exsmogger]

Remove the expansion card and then retest the remaining ports. If you still have static/garbled messages then the VS Mail is at fault.

Brian Cox

http://www.jandjcommunications.com

 

[jsaad]

will removing the expansion card delete messages or mailboxes? i suppose if we have to change the whole mail, it wont matter but before I pull out that card I would like to let the customer know.

also, wouldn't the expansion card be responsible for ports 3+4 while the original voicemail is only a 2 port system?

i tried taking the two bad ports out of hunt group 7 and the system went bonkers, it was answering inbound calls immediately when it is not supposed to.

 

[FoneDude66]

When the mail begins to answer inbound calls on it's own, that USUALLY means that the ports are not assigned to the hunt group correctly. Are you sure that your config is correct?(however, I don't see how this would have anything to do with garbled messages.)

 

[TouchToneTommy]

If you take the two bad ports out of Hunt Group 7, you must also either remove all lines assigned to them through #301 OR set the ringing assignment for all lines assigned to them to NO Ring through centralized telephone programming.

 

[mrpeabody]

also, wouldn't the expansion card be responsible for ports 3+4 while the original voicemail is only a 2 port system?"

Correct. Also it increases the number of mailboxes from 10 to 20. So removing the PC expansion card will delete 10 mailboxes! I would inform the customer of this.

I have had this specific problem on a Partner Mail VS. When I reinitialized the voicemail, it cleared up. Go into mailbox 99 and enter 98925327 to reinitialize.

 

[Telecomboy]

You do not have to re-initialize the voicemail with a hard reset to clear up the garbled issue. You can perform a soft reset as well. This saves all greetings, mailboxes, etc. You will not be able to recover the garbled messages, but you don't have to rebuild anything.

 

[jsaad]

what is a soft reset, just powering it down? this will solve the problem?

also, If I replace the expansion card, will that delete the 10 boxes and then add them back?

 

[Telecomboy]

to do a soft reset, you log-in as administrator and then press 98973738. It will then say "system will reset, all settings will be saved".

 

[Furball8675309]

I had the same problem with a VS also. Had to do a reset every week or so. After about a month the hard drive finally went bad. Might as well order another voice mail and be ready to swap it out.

 

[exsmogger]

Right. I just repaired a VS R5 with horrible static every time it was accessed. A new hard drive fixed the problem.

Brian Cox

http://www.jandjcommunications.com