G700 Static

[mentallimit]

I have a weird problem...aren't all problems "weird"? Anyhow...

I have had a bunch of reports from users that claim that they are talking on a call for 7-10 min then all of a sudden there is static on the call and they can't hear the customer. After they call them back the customer says they never heard the static. If I go into our call recording software and listen to the entire call I hear ZERO static. It is clear as a bell.

After some research I have found out that 99% of these complaints all come from the same g700. And 80% of them from the same board. Is it as simple as replacing a bad board? If so why didn't my call recording software pick it up?

Any help is greatly appreciated.

 

[BayAreaPhoneTech]

You're right that is a weird problem.

 

[mentallimit]

I also just remembered that G700 is the same one where I have to constantly reset a DS1 board. Could my G700 be going bad?

 

[bsmo]

Are the users using digital phones ? Is the G700 grounded ? It depends how the call enters your system and were the recording takes places if you will hear something on the recording or not.

 

[mentallimit]

They are all using digital phones. I am 90% sure the system is grounded. I will have to double check. Would grounding explain why we hear static only sometimes and why a DS! card would go out?

 

[NewNic]

Is the span timing set in the g700?

 

[mentallimit]

What is the span timing? I know how to tel-net into the g700. How would I check this? What should it be set at?

 

[NewNic]

Once logged in.... Show sync timing....set sync source (primary)

 

[mentallimit]

Well my primary sync source is my MM710 in V1. That has been acting funny as of late. Going in and out of service. Can I change the sync source to a different MM710 in a different G700? Or does it need to be in the same one?

 

[NewNic]

Timeing must be set for each G700 that has a T1/PRI