I was wondering if there was a way for a vector to check to see if a G-700 (or a set of them) was up before routing the call to it.
We have an 8700 here and a stack of G-700's across the street. We had an issue where the link between the sites went down and they (our central Call Center) were unable to receive calls. We do NOT have a 8300 in that stack nor do we have any PRI's in the stack. They all come in at the main site and then route over to the phones over there.
I was looking at the "location" and "check" vector steps but not sure if this is what I need.
Any thoughts?
We have an 8700 here and a stack of G-700's across the street. We had an issue where the link between the sites went down and they (our central Call Center) were unable to receive calls. We do NOT have a 8300 in that stack nor do we have any PRI's in the stack. They all come in at the main site and then route over to the phones over there.
I was looking at the "location" and "check" vector steps but not sure if this is what I need.
Any thoughts?