Good day all. Have a minor alarm for an analog board in a slot. Need help to clear this alarm and error. Test of the alarm shows no board inserted. Cha circuit shows nothing programmed, but that board type is not allowed. i can't seem to clear this alarm out and the customer states that no board of any type was ever inserted in that slot. I have enclosed below the alarm list ans I will list the errors as well. Thanks.
display alarms Page 1
ALARM REPORT
Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved
01B00 ANL-BD y MINOR y 12/07/14:29 00/00/00:00
hange circuit-packs Page 2 of 5
CIRCUIT PACKS
Cabinet: 1 Carrier: B
Carrier Type: port
Slot Code Sf Mode Name Slot Code Sf Mode Name
00: B
display errors
HARDWARE ERROR REPORT
Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St
01B00 ANL-BD 23 0 01/17/14:42 01/17/14:42 1 0 0 r n
01B00 ANL-BD 1 0 01/17/14:53 01/17/14:53 1 0 1 r n
01B00 M/T-BD 23 0 01/17/15:01 01/17/15:01 1 0 1 r n
01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 1 r n
01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 0 r n
01B00 ANL-BD 1 0 01/17/15:03 01/17/15:14 2 10 0 r n
01B00 DETR-BD 23 0 01/17/15:46 01/17/15:46 1 0 0 a n
01B00 DETR-BD 1 0 01/17/15:46 01/17/15:57 2 10 1 a n
display alarms Page 1
ALARM REPORT
Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved
01B00 ANL-BD y MINOR y 12/07/14:29 00/00/00:00
hange circuit-packs Page 2 of 5
CIRCUIT PACKS
Cabinet: 1 Carrier: B
Carrier Type: port
Slot Code Sf Mode Name Slot Code Sf Mode Name
00: B
display errors
HARDWARE ERROR REPORT
Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St
01B00 ANL-BD 23 0 01/17/14:42 01/17/14:42 1 0 0 r n
01B00 ANL-BD 1 0 01/17/14:53 01/17/14:53 1 0 1 r n
01B00 M/T-BD 23 0 01/17/15:01 01/17/15:01 1 0 1 r n
01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 1 r n
01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 0 r n
01B00 ANL-BD 1 0 01/17/15:03 01/17/15:14 2 10 0 r n
01B00 DETR-BD 23 0 01/17/15:46 01/17/15:46 1 0 0 a n
01B00 DETR-BD 1 0 01/17/15:46 01/17/15:57 2 10 1 a n