G3si R012i.02.1.118.1 Slot 01B00 Minor Alarm

[SPSANT]

Good day all. Have a minor alarm for an analog board in a slot. Need help to clear this alarm and error. Test of the alarm shows no board inserted. Cha circuit shows nothing programmed, but that board type is not allowed. i can't seem to clear this alarm out and the customer states that no board of any type was ever inserted in that slot. I have enclosed below the alarm list ans I will list the errors as well. Thanks.

display alarms Page 1

ALARM REPORT

Port Maintenance On Alt Alarm Svc Ack? Date Date
Name Brd? Name Type State 1 2 Alarmed Resolved

01B00 ANL-BD y MINOR y 12/07/14:29 00/00/00:00

hange circuit-packs Page 2 of 5
CIRCUIT PACKS

Cabinet: 1 Carrier: B
Carrier Type: port

Slot Code Sf Mode Name Slot Code Sf Mode Name
00: B

display errors

HARDWARE ERROR REPORT

Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St

01B00 ANL-BD 23 0 01/17/14:42 01/17/14:42 1 0 0 r n
01B00 ANL-BD 1 0 01/17/14:53 01/17/14:53 1 0 1 r n
01B00 M/T-BD 23 0 01/17/15:01 01/17/15:01 1 0 1 r n
01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 1 r n
01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 0 r n
01B00 ANL-BD 1 0 01/17/15:03 01/17/15:14 2 10 0 r n
01B00 DETR-BD 23 0 01/17/15:46 01/17/15:46 1 0 0 a n
01B00 DETR-BD 1 0 01/17/15:46 01/17/15:57 2 10 1 a n

 

[AvayaTier3]

software corruption

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[SPSANT]

Thanks for the response AvayaTier3. It's what I suspected, but needed a second opinion.

 

[AvayaTier3]

Have you been plugging different boards into B00 ?

01B00 ANL-BD 23 0 01/17/15:02 01/17/15:02 1 0 0 r n
01B00 DETR-BD 23 0 01/17/15:46 01/17/15:46 1 0 0 a n
01B00 M/T-BD 23 0 01/17/15:01 01/17/15:01 1 0 1 r n

ANL-BD MIN test board PCSS sh 8-Port Analog Line Circuit Pack
ANL-BD WRN test board PCSS sh 8-Port Analog Line Circuit Pack
ANL-BD MIN test board PCSS sh 8-Port Neon Analog Line Circuit Pack
ANL-BD WRN test board PCSS sh 8-Port Neon Analog Line Circuit Pack
ANL-BD MIN test board PCSS sh 16-Port Neon Analog Line Circuit Pack
ANL-BD WRN test board PCSS sh 16-Port Neon Analog Line Circuit Pack

DETR-BD MINOR test board PCSS Tone Detector Circuit Pack
DETR-BD WARNING test board PCSS Tone Detector Circuit Pack

M/T-BD MIN test board PCSS l Maintenance Test Circuit Pack
M/T-BD WRN release board PCSS Maintenance/Test Circuit Pack

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[joe2938]

you can get this type of a;larm if in fact in the past an analog was once installed in a slot and was removed without removing the translations 1st

 

[AvayaTier3]

The software corruption can be easily resolved by a trained Software Corruption Engineer

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[SPSANT]

Thanks for the responses. I am the BP vendor. I'm not on-site. I've asked the customer if they've ever had anything inserted in that slot and according to them, they said there never was a board in that slot. it was always empty. I'm leaning towards software corruption and I'm going to open a ticket with Avaya. The customer has Avaya maintenance so I'll let them figure it out.