Fwd unconditional Problem 1

[lcsavaya]

I have fwrd uncd buttons on certain phones, the forward works, but you dont hear any ringing on the callers end, and people are starting to think they have gotten a dead extension. Any reason why it wouldnt ring, PRI 5.0 IPO with all the goodies.

 

[guslack]

This is more than likely a PRI provider issues where they aren't sending "Alerting" on a trunk to trunk call. They should be able to tell you if they are getting D Channel "Alerting" from the IPO and what they are trying to do with it.

Avaya SMEC - ACSS

 

[lcsavaya]

never heard that bfore

 

[Westi]

easy test
call the extension from another extension, if you hear the ringing it is a problem with the line.
If you make calls over IP lines then uncheck the direct media path and see if that solves the problem.

Joe W.

FHandw, ACSS

 

[lcsavaya]

So you want me to call the extension that has the uncond forward on it, and if it rings whith that option on, it isnt working?

Im not sure I follow...

Thanks

 

[hairlessupportmonkey]

come on this should be some pretty basic diagnostics... and mainly common sense stuff....

try a few things and then post here once you cant figure it out....

ACSS - SME
General Geek

 

[NYSTECH]

This happend to me a while back but, I am pretty sure this is a bug with 5.0 version.. You need to open a Tkt with Avaya for a patch.

 

[NYSTECH]

I found the CQ

CQ99790

No ringing tone heard when calling a User who has forwarding Off switch via external ISDN when alerting

5.0.20

 

[NYSTECH]

And I believe 5.0.22 fixed problem but, if you went to 6.0.X it was broken again and fixed in 6.1.

Love Avaya

 

[lcsavaya]

come on this should be some pretty basic diagnostics... and mainly common sense stuff...."

If I just fixed it, you couldnt flex your internet muscles....

Thanks NYSTECH, that was the issue. Im pretty busy and a lot of times dont read those updates. I agree I "love" avaya too!

Enjoy the Star, thanks again!

 

[tlpeter]

NYSTECH, opening a ticket it useless.
5.0 is not supported anymore for a while now


BAZINGA!

I'm not insane, my mother had me tested!

 

[TCLCorby]

Hi - I have seen this issue with 7.0.23 and SIP Trunks. Funnily enough twinning worked. Upgraded to R8 and it went away